Privacy Policy

Sea Cargo Air Cargo Logistics Inc.

Personal Information Protection/Privacy Policy

Sea Cargo Air Cargo Logistics Inc. is committed to providing customers with exceptional service. As our service involves the collection, use and disclosure of some customer personal information, protecting this personal information is one of our highest priorities.

We collect personal information from our customers in the regular course of doing business. This document should answer your questions and let you know exactly how we’re protecting the information you entrust to us.

We will inform you of why and how we collect, use and disclose your personal information, obtain your consent where required, and only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.

Here is a summary of the type of information we may collect from you:

Contact Information including:

  • Name
  • Address
  • Postal code
  • Phone number
  • E-mail address

Financial Information including:

  • Banking information

Purchase Information including:

  • Purchase history
  • Product/service preferences

Opinions / Interests including:

  • Customer satisfaction information
  • Opinions about products and services

Contact Person

Questions regarding Sea Cargo Air Cargo Logistics’ privacy plan can be directed to:

Name:             Laurent Montignon/President
Address:         6500 Silver Dart Drive, Toronto AMF
Phone:            (905) 678 5499

INFORMATION WE COLLECT
Type of Information What we collect Who collects it For what reason Who uses it Stored by
Opinions/Interests · Customer satisfaction info

· Opinions about products and services

· SURVEY · Customer service

· Customer relationship management

· Marketing Rep. · Electronic File
CONSENT PRACTICES

Consent is voluntary agreement with what is being done or proposed. Consent can be either express (provided orally or in writing) or implied. Express consent is unequivocal and does not require any inference on the part of the organization seeking consent. Implied consent arises where the consent may reasonably be inferred from the action or inaction of the individual.

EXPRESS CONSENT

We collect the following sensitive or potentially sensitive information.

  • Opinions about products and services

We will directly ask you if we have your consent to collecting the information and/or disclosing the information to another company.

IMPLIED CONSENT

We collect the following implied consent information in order to complete transactions, verify your credit or arrange for deliveries.

  • Customer satisfaction information
  • Opinions about products and services
OPT-OUT CONSENT

We also collect the following information to ensure high levels of customer service:

  • Customer satisfaction info
  • Opinions about products and services

We will offer you the opportunity to tell us if you don’t want us to use your information for this purpose. This is called an “opt-out”.

SECURITY PLAN

EMPLOYEE ACCESS TO CUSTOMER INFORMATION

There are no employees in our organization who see or process information unnecessarily. By limiting the number of people who view or process information, we can reduce the risk of inappropriate use or disclosure.

STORAGE OF PERSONAL INFORMATION: PAPER FILES

Sea Cargo Air Cargo Logistics does not keep any information in paper files.

STORAGE OF PERSONAL INFORMATION: ELECTRONIC FILES

The following includes the types of information we may store in electronic files:

  • Customer satisfaction info
  • Opinions about products and services

We use a number of safety measures to safely store your personal information. These include:

  • Computer passwords
  • Firewalls
  • Encrypted data files

COLLECTION OF SENSITIVE INFORMATION

We collect the following information that is either sensitive or potentially sensitive:

  • Opinions about products and services

THIRD PARTIES LIST

We do not share personal information with other parties.

WEBSITE:

When you visit our website, you may register for our newsletter. This is the information we collect:

  • Your name
  • Your email address
  • You must check the box to confirm you would like to receive emails from us containing our newsletter (which may include industry information or promotions)

We also may use your personal information for other, secondary reasons, including:

CUSTOMER SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT

  • Customer satisfaction info
  • Opinions about products and services

We use a number of security safeguards to protect the personal information we have from things like unauthorized persons getting access to it for copying, modifying or destroying it. We also protect personal information from loss or theft. For example, we keep information secure by limiting who gets access to it on a “need-to-know” basis only. Personal information we collect in our business is used by our

  • Marketing Representative
  • Accounting department in order to process transactions

ELECTRONIC FILES

We keep the following information in electronic files:

  • Customer satisfaction info
  • Opinions about products and services
  • Customer contact information including company name, address, phone number, email address

SURVEY

Over the course of business, our staff may provide you with a survey. This may be provided by staff members from customer service or marketing. The survey is voluntary to complete and may be provided to you in the process of completing a sale or transaction, verify a customer’s credit, placing a special order, arranging for a delivery, or processing a return. The survey includes:

  • Customer satisfaction info
  • Opinions about products and services
TESTIMONIALS

Team Machine Tools Inc.

Sea Cargo Air Cargo Logistics Inc has handled our shipping requirements for exports and imports throughout the world for many years now. All our cargo is shipped to some of the most remote places around the world and SCACLI was always able to source out an options for us….Their staff is able to accommodate all shipment no matter how complicated or to where in the world we need to send our equipment. I would highly recommend Sea Cargo Air Cargo Logistics Inc as an international freight forwarder and ship chartering experts.

Cam A., Sales Manager
(Relocate machinery and entire plants)

Hockey Hall of Fame

"The Hockey Hall of Fame has been working with "scac" for years. Their service has always been reliable and a perfect fit for our needs"

Phil P.,
Hockey Hall of Fame

Ray Jacobs Machinery Co.

(The) Sea Cargo Air Cargo team has handled our shipping requirements by all modes of transport throughout the world for 15 years now. Our equipment’s are most of the time dimensionally out of gauge and therefore not the easiest to ship. The Sea Cargo Air Cargo team … have proven themselves throughout the years to be extremely knowledgeable and competent regardless of how complicated our shipments may be. We… recommend them to anyone who requires an experienced and qualified project freight forwarder.

~Raymond J.
(metalworking machinery dealer and broker relocating equipment worldwide)

VX-LLC

Sear Cargo Air Cargo team has handled our shipping requirements by all modes of transport throughout the world for 15 years now. Our equipment’s are most of the time dimensional out of gauge not the easiest to ship. The Sea Cargo Air Cargo team has always tried very hard to accommodate all our requirements. They have proven themselves through the years to be extremely knowledgeable and competent regardless off how complicated our shipments may be. We will continue to work with this team for many more years and recommend them regularly to anyone who requires an experienced and qualified project freight forwarder.

John V. D.,
(specialize in the buying and selling of used equipment)

Techflow Design & Manufacturing Inc.

As a company that manufactures and ships overseas, it would not have been made seamless without the help of Sea Cargo Air Cargo. Your team is always ready and willing to answer questions and to keep us informed with up to date regulations and changes. You strive to ensure that our freight arrives to its destination the best way possible without complication.

Mike B.
(design, manufacture and ship overseas)

Innovative Steam Technologies

We have been utilizing the services of SCACLI for shipping our heavy lift and dimensional cargo overseas. This requires knowledge of dimensional rail transportation, technical knowledge at port of origin and destination as well as ship chartering. .. They are proactive in sourcing the best possible charter for our requirements and ensuring that it is monitored throughout the whole shipping process.

David L., P.Eng.
, Project Manager
(steam technology company)

Greg K.

We put SCACLI to the test numerous times – tight shipping windows, unusual cargo, challenging countries – they always exceed expectations.

~Greg K., Vice President
(interactive exhibitions worldwide)

Heather L.

We have had the pleasure to use Sea Cargo Air Cargo Logistics Inc to handle our shipping needs and export globally to some difficult areas. With their friendly staff, we are always confident that they will provide the most professional service and make sure that every aspect of shipping is handled properly.

With their resources and years of accomplishments it makes easy when choosing a freight forwarder to handle our shipments correctly and to the laws and regulations of shipping.

I would highly recommend Sea Cargo Air Cargo Logistics Inc as an international freight forwarder every time.

Heather L.
Director of Export

Wilcox Canada

Sea Cargo provides professional and courteous support to our customer service team along with our international distributors. As a freight agent the staff is efficient, detail oriented, and offers outstanding customer service support which is sometimes difficult to locate when exporting worldwide. We have all come to rely and depend on their knowledge and expertise in assisting with shipments and documentation to various countries allowing Richards-Wilcox to conduct smooth business relations with our international dealers.

Nadine F., Export Administrator
(garage door and hardware manufacturer)

Sleeman Breweries Ltd.

We appreciate Sea Cargo for their valuable services for inbound sea freight and road transport.  Recently, we had to rush a shipment of a dangerous good to one of our facilities.  Sea Cargo was able to provide the necessary documentation accurately and arrange the courier to meet our very tight timeline.  It is a pleasure to work with professional top-notch people. They are prompt to return calls and e-mails and provide updates on our shipments and inquiries.

Jane J., National Procurement Manager
(major brewery)

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